Returns and Exchange
01
Register
Report HERE or via the button below your return or exchange within 14 days of receipt
By logging in with your e-mail address and order number. The costs for returns are € 6.95 and is for your own account. The shipping costs of the new order With an exchange we take care of our account.
02
Pack and send
If possible, use the same shipping box or envelope to pack your return, and stick the return label on the box. Don't forget to remove the old shipping label.
03
Refund or exchange
As soon as our warehouse has processed your return, you will receive a confirmation for the refund. If you have opted for an exchange, you will receive the confirmation of the new order with the tracking information.
Return options
Option 1: Refund
We see this option as a 'normal' return. You choose a carrier of your choice in the portal and you immediately pay the shipping label. The costs for returns are € 6.95 and is for your own account.
As soon as we have received and process you in our warehouse, the amount will be transferred in the same way within 1-5 business days.
Option 2: Exchange
Are you completely satisfied with the article, but is the Size you can always exchange it properly (if the right one Size is in stock). You can only exchange for another Size, Exchange for another article is unfortunately not possible. In this case, choose Shop credit as a return method so that you can shop another nice item.
The costs for returns are € 6.95 and is for your own account. The shipping costs of the new order we take care of our account.
As soon as we have received and process you back in our warehouse, we will make the exchange for you. It may be that the larger one Size which you want to receive more expensive is possible in due course possible price springs. In that case we will send you a Betallink for the difference.
You will then receive a confirmation and tracking information from the new order.
Option 3: Shop credit
If you choose this option, you will get one back instead of money Superstellar Gift card which you can always spend in our stores or webshop. The Gift Card has no expiration date and you can use it in one or more times.
The advantage of this choice is that we also give you an additional € 5 extra on top of the return value.
As soon as we have received and process you in our warehouse, you will receive an email with the Gift Card
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